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Estate Agents Dismissed From Property Ombudsmen Scheme

Wed, 03 Jun 2009
Two estate agencies have been excluded from the property ombudsmen scheme after they failed to pay awards made against them.

Property ombudsman Christopher Hamer made awards totalling £3,724 against Brooklands estate agency in Merseyside, following two complaints, and £817 against London-based DP Estates in response to a single complaint.

However, both agencies have failed to make the necessary payouts, and as a result have been removed from the ombudsmen scheme.

Bill McClintock, chief operating officer of the Property Ombudsmen service, explained that an estate agent who lacks registration with an approved redress scheme cannot take any part in residential property sales and face a fine of up to £1,000 from Trading Standards Officers if they decide to ignore the law .

He said: "As a result of their dismissal from our scheme both firms are no longer registered with an approved redress scheme as the law now requires for agencies involved in residential property sales ."

"We will be advising other estate agency bodies, and the Office of Fair Trading, about the decision taken by our disciplinary council to dismiss these two firms.

"The public should be aware that these agencies will need to be able to produce evidence of registration with an alternative redress scheme if they are to continue to sell residential property in the UK."
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